Terms of Use

Important information for customers

The following terms and conditions (“the Conditions”) are the terms on which Direct2Grave Ltd (“the Company”) sells products and services (“the Services”) in the conduct of its business as funeral directors.

1. Contract

The Company will not provide any of the Services without the client’s (“the Client”) authority, which shall be written where possible and will (before providing the totality of the Services requested) require the Client’s signature to evidence the Services confirming a Contract exists between the parties.

2. Force Majeure

The Company shall NOT be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations and Services under this Contract if such delay or failure results from any events, circumstances or causes beyond the Company’s reasonable control. Such events, circumstances and causes include, but are not limited to acts of God; flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; any law or any action taken by a government or public authority, including without limitation imposing a restriction, quota or prohibition; collapse of buildings, fire, explosion or accident; non-performance by suppliers or subcontractors; and interruption or failure of utility service(s).

In such circumstances the time for the performance of Services shall be extended by a period equivalent to the period during which performance of the Services has been delayed or failed to be performed OR the Company shall be entitled to a reasonable extension of the time for performing such Services. If the period of delay or non-performance continues for an unreasonable period of time or in any event for more than four weeks the Client may terminate this agreement subject to the terms of Section 8.

3. Price and Payment

a. The price inclusive of any VAT if applicable (“the Price”) for the Services shall be the price agreed between the Company and the Client and the payment in full of the Price shall be made by the Client upon ordering the Services.

b. Invoices will be issued to the Client with confirmation of the order.

c. Payment may be made by online transfer transfer to NatWest Bank PLC sort code nn-nn-nn account nnnnnnnn, quoting the Company’s reference number.

d. If the Price is not paid 7 days before the date of the Service the Company will consider the Client in breach of the Contract, cease work on the Services and seek remedy from the Client for any costs incurred to that point.

4. Goods

The description and quantity of the Price of the Services to be provided by the Company to the Client shall be set out in the estimate and confirmation of arrangements provided by the Company to the Client and the Client’s signature to the said estimate and confirmation of arrangements shall constitute the written authority to supply the Services requested.

5. Variation

Reasonable verbal or email instructions to vary the Services will be accepted from the Client, and the Client acknowledges
that such variations might have cost or other implications in respect of the Services to be provided.

6. Delivery

The Seller shall deliver the Services as defined at the specified place and on the specified date and time as are set out on the
estimate and confirmation of arrangements. Time shall not be of the essence.

7. Ownership of the goods

The Company shall retain ownership of the Services and/or items ancillary thereto until full payment of the Price has been
received by the Company from the Client. The Company shall be responsible for taking reasonable care of the Services and/or
items ancillary thereto whilst in their possession.

8. Cancellation

You have a right to cancel this Contract with us without giving any reason within 14 days of entering into it save that, if the services have been fully performed, i.e. completed, this Contract cannot be cancelled. In order to exercise your right to cancel you must inform us of your decision by a clear statement to that effect (e.g. in a telephone call or in an email).  To meet the cancellation deadline you should inform us of your wish to cancel this Contract before the cancellation period has
expired. You may contact us on 020 3404 1548 or at enquiries@direct2grave.co.uk.

9. Effects of Cancellation

If you cancel this Contract we will reimburse you all that you have paid to us, subject to certain possible deductions as set out
below. To do this we will need your specific cancellation notice before the cancellation period has expired.
This will mean that we will stop performing any further chargeable Services covered by the Contract but you will still have to pay us for any work that we have done up to the point at which we received your cancellation notice as well as the cost of any non-refundable third party services or contracts that may have been entered into on your behalf.
We will make the re-imbursement without undue delay and not later than 14 days after the cancellation notice has been received by the same means of payment used for the initial transaction and without you incurring any fees.